Welcome to Oman Bazaar. We value your satisfaction and want you to have a positive shopping experience. This Return & Refund Policy explains the conditions under which products purchased from our store may be returned or refunded.
1. Return Eligibility
You may request a return if:
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You received a damaged, defective, or incorrect product.
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The product does not match the description provided on our website.
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The return request is made within 7 days of receiving your order.
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The product is unused, unworn, and in its original condition.
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The product is returned with its original packaging, accessories, tags, and documentation where applicable.
We reserve the right to refuse a return if the product has been used, damaged by the customer, or does not meet the conditions listed above.
2. Non-Returnable Items
Certain products may not be eligible for return due to hygiene, safety, or other restrictions. These may include:
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Personal care and hygiene products that have been opened or used.
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Products that are customized or made specifically for the customer.
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Items damaged due to misuse, improper handling, or normal wear and tear.
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Products without their original packaging or accessories.
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Gift cards or other non-returnable items, where applicable.
3. How to Request a Return
To request a return, please contact us using the information below:
Store: Oman Bazaar
Email: omanbazaar8@gmail.com
Phone: +968 99262315
Address: Al Khuwair Street, Muscat, Oman
Website: omanbazaar.store
Please provide your order number, the reason for the return, and clear photographs or videos of the product if it is damaged, defective, or incorrect.
Our team will review your request and provide instructions regarding the return process.
4. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
We may request photographs or videos showing the issue so that we can investigate the matter.
If the issue is confirmed to be our responsibility, we may offer a replacement, exchange, or refund, depending on product availability and the circumstances of the case.
5. Refunds
Once your returned product has been received and inspected, we will notify you whether your refund has been approved or rejected.
If approved, the refund will be processed using the applicable original payment method, where possible.
The time required for the refund to appear in your account may vary depending on your payment provider or bank.
6. Return Shipping Costs
If the return is due to an incorrect, damaged, or defective product caused by Oman Bazaar, we may cover the applicable return shipping costs.
For returns due to a change of mind or reasons unrelated to a product defect or our error, the customer may be responsible for return shipping costs.
7. Exchanges
If you receive a defective, damaged, or incorrect product, we may offer an exchange subject to product availability.
If the requested replacement is unavailable, we may offer an alternative solution or refund where applicable.
8. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible after placing the order.
Cancellation requests cannot always be guaranteed if the order has already been processed, packed, shipped, or delivered.
9. Late or Missing Refunds
If you have been notified that your refund has been processed but have not received it, please:
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Check your bank or payment account.
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Contact your payment provider or bank.
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Contact Oman Bazaar if the refund still has not appeared.
We will assist you in resolving the issue as far as reasonably possible.
10. Important Information
Return and refund requests are reviewed individually. Approval of a return or refund depends on the condition of the product and the circumstances of the request.
Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.
11. Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Oman Bazaar
Website: omanbazaar.store
Email: omanbazaar8@gmail.com
Phone: +968 99262315
Address: Al Khuwair Street, Muscat, Oman